Help-Now is focused on providing safe and reliable means of communication in times of emergency. Your safety is important to us, and it is important for us to note that Voice-Now’s 911 dialing feature must be activated. To activate 911 dialing, you’ll have to provide us with certain information prior to the activation of your services. Some of the information required is your street address, city, state, and zip code. If you are an existing customer, you will be able to activate or update 911 dialing from your web account.
Once your address has been verified, you will be able to dial 911 from your Voice-Now phone. Verification may take up to 48 hours or longer, and you will be notified by e-mail when it is complete.

Voice-Now 911 is different

There are some differences between Voice-Now 911 dialing and traditional 911 service. Dialing 911 on Voice-Now is also different from Enhanced 911 (E-911) service provided by land line operators in that the operator at the Public Safety Answering Point (PSAP) will not have your address or call-back information. When you call 911 from a Voice-Now phone, you will need to give the emergency services operator your address so they can send help. Help-Now will offer E-911 in all our servicing areas soon. Broadband and power outages can also prevent 911 Dialing.

Traveling with 911

Unlike traditional phone lines, you can easily move your Voice-Now phone to any broadband connection and make calls. For 911, we use the address you provide to determine the nearest emergency response center and then we send your call to that center.
When you move or travel with your physical Voice-Now device (phone or adapter), you must update your new location in advance. We will notify you via email confirming that your service is activated for 911 Dialing. Please note that updates are not immediate and it can take hours or even a few days for your address information to be verified and for your new settings to take effect.

Voice-Now Softphone and 911

911 dialing is not available from any Voice-Now Softphone. 911 dialing is only available from a Voice-Now physical device (phone or adapter) that has been properly registered with a physical address per the Terms of Service.

Service Outages Can Prevent 911 Dialing

911 Dialing and Voice-Now service do not function during an electrical power or broadband provider outage. Please see our Terms of Service for more information about our 911 Dialing feature.