IMPORTANT ANNOUNCEMENT

Help Now, LLC

102 Pickering Way · Suite 200
Exton, PA 19341

Phone: 888.HELP.678
Fax: 610.646.0726

http://www.help-now.com/

Dear Client:

Approximately one month ago Microsoft released Service Pack 3 (SP3) for Windows XP. In addition to including all previously released security updates and hotfixes, SP3 also contained a few new features such as "Black Hole" Router Detection, NAP and changes to the way in which Windows Activation operates. After diligently testing SP3 and all of these new features on several workstations with different configurations, Help Now has concluded that SP3 does have compatibility issues with certain mainstream software applications. The issues range from software installation programs failing to install common programs to certain applications no longer running at all.

Because these new features can cause certain software to stop working altogether, Help Now has made the decision not to install SP3 at this time. Although SP3 is not installed, all workstations protected by our Guardian services will still receive all of the security updates and hotfixes supplied with SP3. SP3 will be installed automatically once these new features have been determined not to cause any general application problems.

If an application that is used within your company requires SP3 in order to function, please contact our Client Support Center for further assistance. The support department will assess the situation and, if SP3 is truly required, schedule the installation on all necessary workstations.