In This Issue
Introducing Help Now's Guardian Newsletter
Guardian ProActive Maintenance
Thought of the Month
Leadership vs Management
Management works within a paradigm. Leadership creates paradigms. Management works within a system. Leadership works on the system. You manage things; but you lead people.
“Am I doing the right things” before “Am I doing things right”
Stephen Covey from First Things First
Special Links of Interest
Help Now, LLC
102 Pickering Way · Suite 200
Exton, PA 19341
Phone: 888.HELP.678
Fax: 610.646.0726
Introducing Help Now's Guardian Newsletter
The Guardian Newsletter is a monthly publication to facilitate another communication media with our clients. We plan on providing information of interest regarding technology, industry news, Help Now announcements and recommendations.
We encourage our clients to participate in the Guardian Newsletter by submitting articles, links, ideas and request for future publications to newsletter@help-now.com. We hope you find this newsletter informative and look forward to your participation in it's content.
We extend our sincere appreciation to all of our valued clients who took their time and participated in our Client Satisfaction Survey. We use your feedback to improve our services and expand our services provided to better meet your needs.
The chart below summarizes the average results of the major topics in the survey:
| Question | Score |
| How satisfied are you with our client support? | 91 |
| How satisfied are you with our support staff? | 92 |
| Responsiveness | 87 |
| Professionalism | 94 |
| Politeness | 96 |
| Knowledge of Problem | 83 |
| Efficiency in problem resolution | 89 |
| Handling Follow Up questions | 87 |
| Value of Guardian Server | 97 |
| Value of Guardian Workstation | 91 |
| Cost of Guardian Services | 84 |
| Overall Satisfaction with Help Now | 91 |
Although most companies would be pleased with these scores, we are currently researching various technological, training and process improvements to continue to exceed your expectations.
Help Now’s primary goal is to create, maintain and increase our number of Raving Fan clients.
From the Guardian Support Team
Guardian ProActive Maintenance
We all perform some sort of daily “closing” ritual when preparing to leave work at the end of a day. While this closing ritual is different for each of us – from sending that last email, checking tomorrow’s appointments to ordering take-out for dinner - the closing ritual usually ends with the same final task, shutting down your computer for the night.
What you might not know is that every day, Help-Now performs many proactive tasks after hours, thus eliminating the need to interrupt your work-flow during the day, yet still guarding your network and updating your software every 24 hours. The tasks include: critical Microsoft patches, deleting temporary files, performing disk defragmentation, daily Anti-virus definition updates, running spy-ware and virus scans. Not performing theses tasks could lead to a loss of business productivity as your computer will not be running as efficiently as it could, in addition to the possibility of being vulnerable to known Microsoft security issues.
Help Now is committed to keeping your computer running as smoothly as possible. Changing your closing ritual and leaving your computer on, but logging off will maximize your systems efficiency. Instead of clicking Shut Down, click Log Off instead. This closes Windows, while keeping the computer on so our proactive Guardian tasks run securely and protect you daily.