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Services Overview

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Managed IT Services

Managing and troubleshooting desktops, servers, networks and IT Security is rarely seen as a priority for most businesses. Most business owners are busy running the day to day operations of their business. When an IT related issue arises they react by calling an IT Service company to come fix the problem. While waiting for a response, a valuable IT resource is not functioning properly or at all. This down time costs money, productivity and poor client perception. read more

Help Now provides it’s Guardian Services Suite, a proactive managed IT services suite, minimizing lost productivity and resolving issues at a fixed monthly price, allowing you to focus on your business rather than worry about technology issues. We benefit only when you benefit, when your technology is functioning error free.

Technology is critical to both the day to day operations and the strategic growth of your business. Until now, having a complete IT department with a CTO, Network Administrator and Help Desk has been out of reach for most small to mid-size businesses. Get all of these benefits and more for an affordable fixed monthly fee.

Security Management

The most common response when the topic of information security arises is “I’m just a small business, nobody wants my data”. We hear this all the time from our clients. The importance of your data may be irrelevant to most hackers. It is the fact they can exploit or highjack your network to use as a spam site, a pornography site and other malicious uses that they are most interested in obtaining that motivates them. read more

That is why we offer security products and services to our clients that in the past were only available to enterprise class companies. Help Now provides proactive, managed, security services to organizations of all sizes at affordable prices.

In spite of what you might think, your data and storage is wanted. Somebody out there is hoping to expose your data, use your storage space or launch a virus within your network. Why? Well, nobody knows, but we do know that unsecured networks are attacked constantly. Do you think you are secure?

New viruses and spyware introduce vulnerabilities and security threats into your network every day at the speed of light. We make it our business to be the experts in proactive monitoring, managing, resolving and preventing these threats.

As your trusted advisor we have the ability to provide you with managed services that can save you time and money. Using our security Management solutions, we have the visibility and control to provide you Security Compliance and Vulnerability Management to your end-users and deliver high-value managed services to mitigate risk and support the maintenance and updates of your environment.

“More than 90% of all security breaches involve a software vulnerability caused by a missing patch that the IT department already knows about.”
*Source: FBI – Carnegie Mellon University study

Hosted Solutions

We live in a business environment that doesn’t always require a traditional office space to conduct business. However, to maintain a competitive edge, organizations of all types and sizes must keep investing in the latest technologies to keep up with competitors. read more

What do you do when you need the technology but don’t have the space or resources to get it? You should consider Guardian Hosted Services from Help Now.

Many of our clients prefer to run their applications on our blade servers in our Network Operating Center (NOC). We provide redundant power, battery backup and diesel generator for power redundancy. Our blades are dual data channel path for redundancy and our NOC has redundant internet connectivity. With a 99.9% uptime, you always have access to your data no matter where you are in the world.

IT Consulting & Project Management

We know IT and have completed hundreds of projects over the past 10+ years. There won’t be any surprises when we are finished. Our discovery process is so complete that we offer a FIXED labor price for our projects.

Guardian Remote Support

Technology today allows our experienced technicians to securely remote into your network and support your employee’s computers and servers directly. When an employee has an IT related issue, they simply click on the icon we install in the system tray of each managed workstation. This connects them to our Client Support Center where a technician can control their workstation and resolve their issue. read more

This efficient method of remote support eliminates the need for a “middle person” who must take time and address every issue before it can be passed on to your IT vendor. Our monthly reports will keep you informed of the activities occurring within your company.

Help Now delivers the presence of an in-house support group without the cost of hiring full time employees.

  • Help Now, LLC

    15 E. Uwchlan Ave Suite 402
    Exton, PA 19341
    info@help-now.com610.590.4695



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